Practice Charter

The Patient Charter sets out our service level agreement as well as what we expect from our patients.

We agree to:

  • Greet you courteously and treat you with respect at all times. The Health Centre has a policy of non-discrimination.
  • Make every effort to see you promptly.
  • You will be informed of any major delays.
  • Respect your confidentiality.
  • Give you access to your medical records subject to any limitations in the law, and keep your computerised medical records under the terms of the Data Protection Act.
  • Inform you of our services, using the practice website, booklets, posters and leaflets.
  • See you in the same day if you have a emergency medical problem. You may have to wait to be seen.
  • Allow you to decide if you take part in training.
  • Have routine appointments with the medical staff within three working days.
  • Offer you a health check when you first come to register at the Health Centre.
  • Offer advice to promote health, for example smoking, exercise, diet and self help on minor ailments.
  • Have repeat prescriptions ready to collect within 2 working days.
  • Arrange a home visit if you are too ill to attend the Health Centre.

In return we expect you to:

  • Treat the staff with courtesy and respect at all time.
  • Attend appointments on time.
  • Tell us if you change your name, address or telephone number.
  • Make an appointment for one person only – ‘one person – one appointment’.
  • Not abuse the emergency appointment system. Only emergency medical conditions can be seen in emergency appointments.
  • Give at least 24 hours if you are cancelling an appointment.
  • Make every effort to attend the Health Centre to make the best use of medical and nursing time.
  • Only ask for a home visit if you are too ill to attend the Health Centre.
  • Tell us all the details of your past illnesses, medication, hospital admissions and any other relevant information.
  • Read the practice brochure or our website as they contain important information.
  • Let us know if you feel there are things you want to see improved or changed in the practice.

Access To Medical Records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.

Patient Rights & Responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Violent or Abusive Behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

GP Earning 2015/16

All GP practices are required to declare the mean earnings for GP's working to deliver NHS services to patients at each practice. The average pay for GP's working at Tattenham Health Centrein the last financial year 2015/16 was £58, 259. This is for 5 part-time GP's who worked in the practice for more than six months.


Your Neighbourhood Professionals. Just a Click Away!
Tattenham Crescent, Epsom, Downs, Surrey, KT18 5NU
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
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